STORE POLICIES

Traverse Supply Co. Store Policies

Quality products and exceptional customer experience are at the heart of everything we do at Traverse Supply Co. As expedition filmmakers, we understand the importance of reliability and attention to detail - whether we're filming in remote locations or ensuring your order exceeds expectations. Our commitment to customer satisfaction isn't just a policy, it's a reflection of how we approach all aspects of our work.

At Traverse Supply Co., we've partnered with trusted print-on-demand and drop shipping providers to minimize our environmental impact and ensure quality products while we're in the field documenting stories. As expedition filmmakers, we believe in traveling light and leaving minimal traces - this same philosophy guides our merchandise approach.

[Rest of the policy remains the same, but let's add this closing statement before the final line:]

Our Commitment to You

Every product we offer is field-tested, quality-approved, and selected with our community in mind. If you're ever not completely satisfied with your purchase or experience, please reach out to us at admin@traverseimage.com. Your satisfaction is our top priority, and we'll work to make it right.

We appreciate your support of Traverse Image and our documentary work. Your purchase helps fund our continued exploration and storytelling.

Traverse Supply Co. Store Policies

At Traverse Supply Co., we've partnered with trusted print-on-demand and drop shipping providers to minimize our environmental impact and ensure quality products while we're in the field documenting stories. As expedition filmmakers, we believe in traveling light and leaving minimal traces - this same philosophy guides our merchandise approach.

Shipping Information

Orders typically ship within 3-7 business days
Delivery times vary by location (5-12 business days within US)
International shipping available to select countries
Tracking information provided via email once order ships
Multiple items may ship separately due to our print-on-demand model

Return Policy

30-day return window from delivery date
Items must be unworn/unused with original tags
Customer responsible for return shipping costs
Exchanges available for size/fit issues
Contact support@traverseimage.com to initiate returns
Full refund issued to original payment method once return received

Product Quality We carefully select our print/manufacturing partners to ensure high-quality products. Each design is tested and approved by our team before being offered in our store. However, as we use print-on-demand services, slight variations in color and print placement may occur.

Why Print-on-Demand? As documentary filmmakers constantly on the road, traditional inventory management doesn't align with our mobile lifestyle. Print-on-demand allows us to:

Reduce waste by only producing what's ordered
Offer fresh designs inspired by our latest projects
Maintain quality while focusing on storytelling
Minimize our environmental footprint
Ship directly to you while we're in the field

Pre-Orders & Limited Editions

Some items may be offered as pre-orders
Limited edition runs will be clearly marked
Pre-order estimated ship dates provided at checkout

Customer Service Questions about your order? Contact us at: support@traverseimage.com Response time: Within 48 hours

Damages & Defects If you receive a damaged or defective item:

Email photos of the issue within 7 days of receipt
Replacement or refund provided at our discretion
Return shipping provided for damaged/defective items

Photo Prints & Fine Art Our limited edition photographs are printed through a professional fine art printing service that specializes in archival-quality reproduction. Each print is:

Produced using museum-grade papers and inks
Carefully color-matched to our original captures
Inspected for quality before shipping
Shipped in protective packaging
Numbered and signed (for limited editions)

We chose our print partner for their exceptional attention to detail and ability to consistently match our exacting standards for color and clarity.